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This is how to treat a customer

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I decided to try Zappos for the first time this week and see what all the hype was about.  When I ordered I wanted the shoes delivered to me at work, not home and so they emailed me and said they needed some additional information to verify my credit card.  I sent them the information and didn’t think much of it.

Today, I got this message:

Although you originally ordered Standard (4 to 5 business days) shipping
and handling, we have given your order special priority processing in
our warehouse and are upgrading the shipping and delivery time frame for your order.
Your order will ship out today and be given a special priority shipping status so that
you can receive your order even faster than we originally promised!

Now that is how to treat a customer!

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Written by John Gannon

October 9, 2008 at 10:51 pm

Posted in Uncategorized

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