Since starting Primary, one of our core values has been to “Be the First Call” for our growing portfolio. We want to be a uniquely impactful partner to the entrepreneurs we serve, offering a collection of high impact resources targeted to the most common challenges confronting entrepreneurs on the journey from Seed to Series A. A key part of our strategy is the Primary Expert Network (PEN), which consists of 200+ top operators in New York City who we tap to provide timely, tactical advice and mentorship to our leadership teams directly. Over the course of 2016 PEN members have engaged with every one of our portfolio companies, helping to drive transformational change in functions from customer success to marketing acquisition to product management. With this new hire we intend to increase our ability to deeply impact our companies by attracting a leader who can work our management teams to diagnose their greatest challenges and creatively engineer engagements with the most valuable resources. The PEN is also a critical piece of the sourcing strategy for our Talent Program, and the Head of Portfolio Support role works in close concert with Talent Partner Cat Hernandez. We are also looking to expand the ways we utilize the PEN to drive even more impact.
Importantly, this job is not like the community or platform roles we see at many other firms. While it has a network management component to it, it is much more about driving real impact at the portfolio company level. We are looking for a savvy, creative, senior professional in whom we can entrust some of our most critical priorities. For the ideal candidate, this is a partner track role.
This is an incredible opportunity for someone looking to move from an operating role into venture capital or, alternatively, gain a wider set of experiences that will help them in an operating role in the future. While this role has a highly valued voice in our investment decision-making process, it is not an investment position where the main focus is on working new deal opportunities. Instead, you will work closely with a number of our early stage startups on a variety of mission-critical initiatives. Your key objective will be to make sure Primary is doing whatever we can to provide hands-on operational support across our portfolio. This job is about diving into specific problems and issues, and identifying how to best leverage resources from our network to address those challenges. Additionally, you will be charged with helping to continue to redefine what Portfolio Support means at Primary. There are no sacred cows here, and we fully expect that you will bring dramatic change and improvement to how we engage our companies.
